SiPlaGo - True Values
Here you will find answers to frequently asked questions about buying precious metals from SiPlaGo LP. If your question is not answered here, please send us an email and we will answer your question. Thanks very much.
1.1 Why a witness and who can sign as a witness?
As a Canadian company, we are subject to Canadian law, which is derived from English law in
many areas. With contracts here in Canada, it is common for a witness to be able to sign. Any
person of legal age can be a witness, including a close relative. The witness confirms with his
signature that all information in the contract was also provided by the buyer himself and
voluntarily. He further confirms that the data in the identification document match the data
in the document and that he has seen the identification document. The witness does not have to
identify himself and the signature does not have to be legible.
1.2 What do I do if there is no witness on site?
A witness is not mandatory and if no witness is available, one can omit the signature of the
witness. The signature of a witness provides additional security for all parties.
1.3 What do I have to specify in the purchase order under the item "Origin of capital"?
Please indicate where the money with which you want to buy the precious metals from us comes
from. For example, you could write: inheritance, life insurance payout, taxed income, savings,
etc.
1.4 What prices should be used in the purchase order?
In the purchase order, please enter our current sales prices, which are displayed for the
product on the website. Please look up: We sell this product for: and take the amount written
there. If the UPDATE PRICES button is visible, please click this button so that the prices are
updated. However, these prices are not the final prices. Late in the evening (Eastern Canadian
Time = AST) or the next morning (CET) after the order is received, we will issue the invoice
for the purchase order received with the prices then applicable and send you this invoice by
email. In Europe, you will then have this invoice in your email inbox the morning of the day
after you have placed your order. For purchase orders received on a Friday, Saturday or Sunday,
the invoice will be created and sent either on Sunday evening (AST) or Monday morning (CET) so
that you have the invoice in your email inbox on Monday morning. For purchase orders received
the day before a public holiday or on a public holiday, you will have the corresponding invoice
in your email inbox on the morning of the following working day.
1.5 What prices should be used in the sales order?
In the sales order, please enter our current purchase prices, which are displayed for the product
on the website. Please look up: We buy this product for: and take the amount written there. If
the UPDATE PRICES button is visible, please click this button so that the prices are updated.
However, these prices are not the final prices. On the evening (Canadian Eastern Time = AST) or
the next morning (CET) of the order receipt, we will create the credit note for the sales order
received with the then valid prices and send you this credit note by email. You will then have
this credit in your email inbox the next morning.
2.1 When will I get the invoice for my order?
You will usually receive your invoice in the morning of the day after we received your order.
For orders that we receive on a Friday, Saturday, Sunday, the day before a public holiday or on
a public holiday, you will receive your invoice on the morning of the following working day.
Please actively look for our invoice and please also check your spam or junk folder in order to
be able to make a timely payment.
2.2 Do you have to transfer the invoice amount to Canada?
No, you don't have to. For our European and international customers we have set up a German
bank account to which you can transfer. This saves you the expensive international transfer to
Canada. You will find all the information about our bank details on our invoice.
2.3 When do I have to pay the bill?
The invoice is due immediately and we ask that you transfer it quickly, as trading in precious
metals is a very time-critical business. It is best if our customers pay their bills on the
same day that you received the bill. The precious metal prices are constantly in motion and in
the event of late payment, we have the right to withdraw from the order. In this case, we would
transfer the amount already transferred back to the customer.
2.4 What if the bill ends up in my spam folder and I therefore overlook it and don't pay it?
The invoice is due immediately anyway. After placing your order, you are obliged to closely
monitor your inbox, including the junk or spam folder of your e-mail program. When you place an
order, you also know that you will receive an invoice from us the next morning.
Silver is the precious metal with probably the highest potential in the long term, as reserves are becoming increasingly scarce and the industry needs more and more silver as development progresses.
Platinum is a precious metal and, like silver, also an industrial metal. It is consumed and mined in small amounts and is rarer than gold.
Gold means stability and security. It is and will always be the most valuable thing in our world and is probably the best currency to own.